AI Agent that knows your business inside out
VoxHive is an AI agents app that takes care of customer inquiries across various communication channels, so you are not relying solely on a human receptionist to answer every call or message. It uses an AI agent to handle phone calls, emails, web chats, SMS, and WhatsApp around the clock.
One of the great things about VoxHive is that the AI is trained using your own business documents and policies, rather than relying on general internet info. This ensures that the answers are more relevant to your business, while also reducing the chances of the AI making things up.
Handles inquiries around the clock
VoxHive is basically built around a central knowledge base for your business. You just upload documents like company policies, price lists, opening hours, and procedures, and the AI uses that info to answer customer questions. If it doesn’t have the info in the documents you provided, the agent admits it doesn’t know instead of making something up. Still, providing inaccurate information to it can affect the quality of responses.
One really practical benefit of the platform is its availability. Unlike regular reception desks that only work during staff hours, the AI agents are available 24/7, so businesses can get inquiries even after hours. Additionally, they can handle multiple conversations at once, instead of being limited to just one phone call at a time. It’s great for small businesses that don’t have a lot of staff.
Despite being intelligent enough to learn and adapt to your business’s knowledge database, there are still some situations, like complex issues or sensitive info, that require actual human staff involvement to address such issues. Also, keep in mind that not every customer is comfortable with speaking to an AI agent and would rather talk to a real person for more hands-on assistance.
The AI that understands your business
Overall, VoxHive is designed to respond based on your business’s own info, not just pulling answers from the internet. That can make it more helpful for businesses with clear policies, services, prices, and procedures. Keep in mind that it’s only as good as the information you give it. If your documentation is incomplete or outdated, the AI will likely reflect those issues.
